Contact
Bug reports, requests for new converters, and questions all go to the same inbox, and a person reads it:
Reporting a bug
The fastest fixes come from reports that let the problem be reproduced. Include:
- The tool's address, for example
filekiln.com/json-formatter/. - What you put in. For text tools, paste a short sample that shows the problem. For file tools, describe the file: where it came from (which bank, which email program, which version of Photoshop), its size and roughly what it contains.
- What you expected and what happened instead, including any error message word for word.
- Your browser and device, for example Chrome on Windows or Safari on iPhone.
Please do not send private files
FileKiln never receives the files you convert, and there is no reason to change that by email. Do not attach real bank statements, contracts, customer exports or anything with passwords or personal data. A made-up sample with the same layout, or a copy with the names and numbers replaced, is just as useful for tracking down a bug.
Requesting a tool
Tell us the file format you start with, the format you need, and what you use it for. Requests are weighed on one question: can the conversion be done properly inside a browser tab? If it can, it goes on the list.
Other questions
For privacy questions, the privacy policy explains what the site does and does not collect. For how the tools work without uploads, see how it works. FileKiln is made by Northline; general and business enquiries can go to the same address.